FAQs

1. Do you accept payment plans?

Yes! Customers may use Klarna on the checkout page, or ShopPay to pay with a debit card in monthly installments. Additionally, you can email me/send me a DM on instagram to see how a payment plan can be accommodated outside of the checkout flow.

If you are interested in a ready-to-ship item and would like to set up a payment plan through me directly, and it has been listed for at least 7 days already, I request an initial payment of 40% of the total item price, including tax and shipping if applicable. The rest of the order can be paid off within 3 months in whatever payment cadence you prefer. All payments are nonrefundable, and the item will not be shipped out until the final payment is made. Payments can be made via Venmo PayPal, or Zelle for domestic sales, and international sales use Wise (TransferWise). Missed payments without notice will result in a cancellation of the payment plan and the item will be relisted.

If you are interested in a payment plan on a custom, the nonrefundable booking fee of $65 is still required upfront. For the rest, you can make payments in whatever cadence you prefer for as long as you'd like. For example, I've had a customer pay $25 every other week for a year, and we are finally working on her order! We order materials once you have paid up enough to cover the material costs. I start sewing/cutting after the second to last payment is made, and I ship after the last payment is made.

If you are interested in a payment plan on a made-to-order listing (non-custom), we can personalize the payment plan with as many as 12 payments as low as $50.

 

2. How do customs work?

Learn all about customs here.

  

 3. How do the backpack straps work?

I permanently install 1" D rings into the shoulder and side seams (4 total). I made adjustable size straps with swivel clasps that clip into the D rings. You may remove the straps entirely if you want to, but the D rings stay in permanently and actually are really great for clipping in keys, cups, phone, etc with a carabiner.

 

4. How do I wash my coat/Fluffe/hood?

Since all my pieces are made with different materials, there is not one-size-fits all answer. You will have to use your best judgment, but generally I do NOT suggest you even put it in the machine on low. It is best to hand wash with cold water and lay flat to dry. If you have a piece with faux fur, the BEST way to keep it fluffy is to use a blowdryer on low heat once the fur is about 75% dry, and BRUSH it until fully dry. It will stay nice and fluffy! 

 

5. What is your current wait time?

Last updated: 10/19/2024

Current wait time: 3-14 weeks

This changes based on the season and my availability, but can range up to 20 weeks during busy times. Coats will be on the longer end of that estimate (especially around the holidays), versus neck shawls + skirts on the shorter end. For an clearer estimate, send me a message, and check the "last updated" date above ^.

 

8. Why are your prices so high?

This is my full-time job. All of my pieces are priced as such: materials at exact cost, plus exactly how much time the piece took me to make multiplied by my hourly rate. This means that all pieces are priced fairly for the amount of work put into them. When you buy a piece from me, you are buying a quality, one-of-a-kind piece that has been made with love and high attention to detail. Each item I make is my BABY for the full process and it is treated with care. Thank you for the support!

 

More questions to be added later! Thank you for reading :D